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Average Order Values up Five Percent Across All Channels, Indicating a Happy Holiday Shopping Season
Monetate, the leader in personalization for brands worldwide, has unveiled its analysis of ecommerce activity during Cyber Week, during which mobile was the channel of choice for holiday shoppers. With analysis representing more than one billion U.S. consumer touchpoints across desktop, mobile, and tablet during the Saturday after Thanksgiving (Nov. 25) until Friday, Dec. 1, data indicates that mobile conversions increased 14 percent and page views increased 21 percent on mobile devices compared to 2016.
In general, average order values (AOVs) across all channels increased 5.3 percent compared to data from last year. While mobile conversions and page views were up compared to other channels, AOVs for desktop were the highest of any channel throughout the week at $136.25 – a 9.1 percent increase from 2016.
“It’s great to see Cyber Week driving higher conversion rates and AOVs for retailers. It’s clear that mobile, in particular, is delivering for retailers this Cyber Week, performing better in every aspect of ecommerce, from an increase in conversion rates to a decrease in cart abandonment, when compared to last year,” said Lucinda Duncalfe, CEO, Monetate. “To make the most of the rest of the rest of the holiday season, which is off to a strong start, retailers should continue embracing mobile tactics that make it easier for consumers to shop – and purchase – on their small screens.”
Other key findings include:
Monetate is committed to helping brands maximize the results they receive from ecommerce activity, especially during the busiest times of the year. The company’s multi-channel personalization platform, the Monetate Intelligent Personalization Engine, is powered by machine learning, which helps retailers create, test, and target experiences with improved relevance for every customer across web, email, mobile apps, in-store, and other touchpoints. By optimizing the customer experience across all channels, retailers build customer loyalty, drive higher conversion rates, and grow revenue.
If you’re a member of the media interested in receiving a more detailed analysis or further data throughout the holiday shopping season, contact Monetate@v2comms.com.
Monetate, the global leader in personalization software for consumer-facing brands, enables marketers to create experiences with improved relevance for every customer, increasing their engagement and boosting business outcomes.
The Monetate Intelligent Personalization Engine makes it easy to test and optimize, segment and target, and even create true 1-to-1 experiences. With all this in one solution, marketers have the flexibility to leverage proven approaches to personalize the customer experience across web, email, mobile apps, in-store and other touch points for all aspects of the customers’ experience with your brand, from content and creative to product recommendations and promotional offers.
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Founded in 2008, with offices in the U.S. and Europe, Monetate is used by leading brands around the world and influences billions of dollars in revenue every year for QVC, Newegg, Timberland, Carnival, The North Face, and hundreds of other market leaders.