The complete glossary for marketers
Ecommerce Personalization is the term used by online retailers that refers to the practice of creating personal interactions and experiences on ecommerce sites by dynamically showing content, media, or product recommendations based on browsing behavior, purchase history data, demographics and psychographics.
To begin the journey to advanced ecommerce personalization, any company with a transactional ecommerce site should be able to capture data and personalize experience based on:
Beyond those initial data points, there are thousands more that can be considered, but a human could never take all of them into account. With the help of machine learning, the personalization platform is able to consider all these different data points as context to determine what will work best for the customer in real time.
In order to measure success, a business must first define the goal metrics for its personalization efforts. Retailers frequently use personalization to optimize for Revenue, Conversion Rate, Bounce Rate, or Engagement; but you might also choose to develop your own metrics or choose from a variety of other options, including:
Increasingly, customers are using more than one device to interact with brands. Retailers who are tracking their customers across multiple devices are able to gain valuable data on who their most valuable customers are, how often those customers are interacting with their brand, and what those on-site experiences look like. Statistics show significant increases in product view rate, purchase rate and average order value with multi-device versus single device personalization:
As a result, the customers who receive all the benefits of a more cohesive, personalized experience, are able to deliver more value to the retailer as a direct result of being recognized throughout their journey.
Read the latest EQ from Monetate, The Cross-Device Imperative, and get the stats and insights that guide the industry.
Until now, personalization has been primarily limited to online channels. Digital-only approaches are still valuable, but in the customer’s mind they have one relationship with you—not one for every channel. That relationship needs to be consistent across all interactions, whether online, offline, in-store, in email, or on mobile. To create an experience that makes the customer feel truly recognized, your personalization platform and strategy need to be in all of those places.
The Monetate Intelligent Personalization Engine™ is the only platform that combines cross-channel customer identification, cross-channel action, and state-of-the-art measurement and optimization to build, grow, and automatically improve customer experiences. This empowers marketers to reach each customer in new and meaningful ways and create engaging and immersive experiences that lift conversions and revenue.