January 23, 2018
Personalize every interaction. That feels like a dream doesn’t it?
Luckily, that vision is no longer a far fetched fantasy. Brands can now create personalized experiences across any channel—for real!
Until now, personalization has been primarily limited to online channels. While digital-only approaches are valuable, your customers think they have one relationship with you: and it spans across online, offline, in-store, email, and phone. To create an experience that makes the customer feel truly recognized, your personalization platform and strategy need to be in all of those places.
Monetate is here to put that theory into practice. We just announced enhancements to the Monetate Intelligent Personalization EngineTM (“the Engine”) to deliver the industry’s most flexible digital-to-physical personalization platform.
The Engine is the only platform that combines cross-channel customer identification, cross-channel action, and state-of-the-art measurement and optimization to build, grow, and automatically improve customer experiences. Those capabilities create powerful new possibilities in the level of customer care that you can offer:
Imagine the possibilities:
It’s time to show your customers that you know and value them as the individuals they are—no matter where they are.
What will you personalize?