Customer Experience

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Eric Toda on the Essentials of Community Driven Marketing

Technology has been driving the evolution of marketing for as long as the field has existed, but the intertwined relationship between the two has never been more apparent. Social media is a prime example: online communities have opened...

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‘Tis the season for travel and exceeding expectations

This holiday season will be spurred by increased spending, and travelers won’t be holding back. More than 28 million Americans will fly over a 12-day period around Thanksgiving, an increase of 3% over last year. And that doesn’t...

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