More than nine out of every 10 marketers believe that delivering winning customer experiences is critical to current and future success, but very few believe they’re accomplishing it. Forward-thinking marketers who understand the Customer Experience Pyramid are capable of delivering winning experiences at every page, in every channel, and at all key phases of the customer relationship.

Learn the principles of the customer experience pyramid, and how it can help you deliver a winning customer experience that is relevant, valuable, authentic, and timely. We’ll also discuss four strategies to improve your success in 2014.

In addition, learn how one company is using Monetate to create a unique and relevant website experience for every customer.


  • Bill Aicher, Chief Growth Officer, Musicnotes
  • Adam Figueira, Product Marketing Director, Monetate