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September 24, 2014 | Press Release

New Data from Monetate Finds Mobile Commerce Skyrockets Over the Past Year

Ecommerce Quarterly (EQ2 2014) Report shows 120 percent lift in mobile commerce traffic, indicates upward shift in mobile commerce revenue as smartphones overtake tablets in ecommerce traffic share

PHILADELPHIA, Pa. – Monetate, the leading provider of testing and targeting, email optimization and personalization solutions, announced the launch of its latest global Ecommerce Quarterly report (EQ2 2014). The latest EQ uncovers the most dramatic changes in mobile commerce to date, with mobile traffic skyrocketing 120 percent over the past year, overtaking traffic from tablets. By comparison, tablet traffic grew by 35 percent and desktop traffic remained flat.

Download a free copy of the Monetate Ecommerce Quarterly (EQ2 2014)

While mobile traffic has increased, revenue driven by mobile transactions remains low. Monetate’s EQ2 shows that while mobile devices are now responsible for 16 percent of all ecommerce traffic, they continue to drive less than four percent of revenue. Moreover, a mobile customer’s visit to an ecommerce website has a 50 percent higher bounce rate, a 30 percent lower add-to-cart rate, and is 10 percent more likely to abandon cart.

However, there are indicators that revenue from mobile devices is on the rise. Once mobile customers are ‘ready to buy,’ they do it far faster than tablet or desktop customers (page views to purchase – mobile: 21.3; tablet: 35.4; desktop: 34.5). Mobile customers who navigate directly to ecommerce sites were more than twice as likely to complete a purchase than customers arriving from a search engine, and they were nearly three times more likely to convert than those who came through an advertising channel.

“Mobile commerce traffic is increasing dramatically as consumers become more comfortable shopping via mobile. It’s getting easier too, with increased screen sizes and mobile payment systems,” said Lucinda Duncalfe, CEO, Monetate. “But the low conversion rates imply that brands need to create more relevant, personalized mobile experiences to take advantage of the opportunity. Leaders will drive new revenue by delivering the right, personalized, experience for mobile consumers.”

In addition to ecommerce data, the EQ2 offers ‘takeaway’ advice for marketers and insight from thought leaders in the industry, including technology entrepreneur Gary Vaynerchuk and Jay Henderson, Strategy Director, IBM ExperienceOne.

“It’s safe to say that 2014 is the breakout year for mobile – at least from an ecommerce standpoint – but to really capture the tremendous opportunity, companies will need to rethink their mobile strategies, starting with assessing the customer and the customer’s context,” said Jay Henderson, Strategy Director, IBM ExperienceOne, and contributor to Monetate’s EQ2 2014. “It’s a fairly complex process that involves reworking sites, using data to improve navigation and deepen connections, and personalizing the mobile presence.”

The EQ2 also captured data on the social mobile commerce landscape, finding that while social drives just .12 percent conversion with an average bounce rate of 61 percent, social mobile customers have the highest average order value ($106.12) of any mobile customer segment. Still, social mobile commerce lags far behind other channels.

Methodology

The EQ analyzes a random sample of over 7 billion online shopping experiences using “same store” data across each calendar quarter. Averages throughout the EQ are calculated across the entire sample. Key performance indicators, such as average order value and conversion rate, will vary by industry/market type. These averages are published only to support the analysis in each release of the EQ, and are not intended to be benchmarks for any ecommerce business.


About Monetate

Monetate, the global leader in personalization software for consumer-facing brands, enables marketers to create truly individual experiences that surprise and delight every customer, increasing engagement and improving performance.

Monetate’s approach to personalization starts with the understanding that each individual is unique, and instantly chooses the best interaction for each one. Unlike testing, which identifies the best choice for everyone, or segmentation, which defines the best choice for a group of people, Monetate’s 1-to-1 personalization engine reflects the full diversity of human beings and creates an experience for each one, in each moment.

In order to deliver true 1-to-1 experiences, Monetate’s platform is:

  • Independent, so you can use any best of breed solution in your marketing stack and not be tied to one vendor’s offerings;
  • Open, so marketers can use all of their data wherever it sits, push a decision to any touchpoint and pull the results back into their data/analytics infrastructure;
  • Real-time, to enable interactions based on a customer’s in-session behavioral and event data that get their attention in increasingly narrow buying windows; and
  • Bionic, giving the creative marketer the power to manage a machine learning engine and operate at 1-to-1 scale, for real.

Founded in 2008, with offices in the U.S. and Europe, Monetate is used by leading brands around the world and influences billions of dollars in revenue every year for QVC, Newegg Inc., J. Crew Group Inc., The North Face, and hundreds of other market leaders.

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