A retailer finds out whether asking customers to cancel auto-shipments via phone helps save sales.
Ideas for building engagement, customer satisfaction, and great customer experiences.
Highlights from the travel and hospitality symposium’s Monday sessions stress using data to drive a more customer-centric strategy.
Behavioral targeting allows an online retailer to draw on history to effectively personalize key areas of its website.
Find out how these world-class organizations are driving revenue and increasing customer loyalty through better cross-channel engagement.
As Apple has remarked, “We believe technology is at its very best when it’s invisible—when you’re conscious only of what you’re doing, not the device you’re doing it with.” Unfortunately, not everyone agrees.